Contact Us

To reach our only contact center which is located in Mexico please dial…

From USA 1 800 292 9446
From Canada 1 800 421 4161
From UK 800 096 9367
From Mexico 01 800 54 370 44
All Other Countries +52-322-176-1431
Or email at: customerservice@grandmayan.com.mx

For accounting or payment related inquiries please visit www.vidapayments.com

Acapulco
Av. Costera de las Palmas No. 1121. Fracc. Playa Diamante. Acapulco, Guerrero.
C.P. 39900. México.
Phone: +52 (744) 469.60.03
Fax:    +52 (744) 469.60.50
conciergeaca@mayanpalace.com.mx

Los Cabos
Boulevard San José s/n Lote 12 Campo de Golf C.P. 23400 San José del Cabo, Baja California Sur, México
Phone: +52 (624) 163 - 4003
Fax: +52 (624) 163 - 4050
concierge01.sjd@grandmayan.com.mx

Nuevo Vallarta
Av. Paseo de las Moras s/n Fracc. Náutico Turistico C.P. 63735 Nuevo Vallarta, Nayarit, México.
Phone: +52 (322) 226- 4003
Fax: +52 (322) 226 - 4066
conciergenv@grandmayan.com.mx

Riviera Maya
Km. 48 Carretera Federal Cancun - Playa del Carmen. Riviera Maya,
Quintana Roo.
Phone: +52 (984) 206.40.03
Fax: +52 (984) 206.40.50
concierge.cun@grandmayan.com.mx

Hours of operation are Monday through Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 3 p.m. CST

For more information, we invite you to visit us during your Mexican travels and experience the luxury of The Grand Mayan firsthand.